PHX Reporter

The VA Phoenix Health Care System reported that 33 patients newly enrolled in its benefits program requested appointments but had not received one during the period ending March 1, according to data collected from the U.S. Department of Veteran’s Affairs.

During that same time frame, the system scheduled 149,573 pending appointments across its 10 healthcare facilities.

A study published in the Journal of the American Medical Association (JAMA) in January 2019 reported that wait times for new appointments at VA health care facilities were similar or better to wait times at private-sector providers between 2014 and 2017.

The Government Accountability Office (GAO), however, released a report in July 2019 that cautioned that the VA’s data-tracking system only captures part of the appointment process and fails to account for the time that it takes the VA to enroll veterans in its health benefits program.

At a hearing before the House Veterans Affairs Committee after the report was released, Debra Draper, health care director at the GAO, said new patients may actually wait up to 70 days for an appointment when they first enroll for benefits.

The VA explains on its website that when veterans apply for benefits, they are assigned to 1 of 8 priority groups, with those who need immediate care due to service-related disabilities placed in higher priority groups. Veterans who don’t have service-connected disabilities and who earn a higher income are placed in the lower priority groups.

Location	Total Appointments Scheduled	Appointments Scheduled 30 Days or Less	Appointments Scheduled More than 30 Days
Phoenix, AZ (Carl T. Hayden)	75,937	68,817	7,120
Southeast Gilbert, AZ	26,744	25,463	1,281
Northwest Surprise, AZ	14,305	13,844	461
Show Low, AZ	1,932	1,849	83
Southwest Phoenix, AZ	5,185	5,014	171
Payson, AZ	816	787	29
Thunderbird, AZ	6,658	6,521	137
Globe, AZ	691	675	16
Northeast Phoenix, AZ	3,887	3,727	160
Phoenix Midtown, AZ	13,417	13,122	295

Source: U.S. Veteran’s Administration